HR Toolkit – Booklets to help you solve your HR issues.

Managing Employee Performance

Like many management terms, the words “performance management” have been interpreted, and the concept implemented, in many different ways. A significant proportion of organizations in the cultural sector don’t manage employee performance in a systematic way for a variety of reasons.

Organisations should manage employee performance with a continuous feedback system that focuses on regular, effective communication between managers and staff and minimizes bureaucracy.

Ensure that employees’ activities — what they do and how well they do them — are in sync with the goals of your organization.

Table of Contents

• Managing Employee Performance
  • What is Performance Management?
  • Types of Performance Management Systems
• Continuous Feedback
• The Skilled Performance Manager
  • Clarify Expectations and Create Stretch Goals
  • Provide Continuous Feedback and Support
  • Reward Your Best People
• Constructive Criticism
  • Confirming the Facts
  • The Conversation
  • Keeping the Strengths, Eliminating the Problems
  • Giving or Inviting Reactions
• Managing Differences
  • How to Manage Differences
  • Ending the Discussion
  • Handling Emotions
• The Annual Review Meeting
• Performance Review Forms
• Interim Progress Reviews
• Action Plans
  • What is an Action Plan?
  • Who Develops the Action Plan?
  • Choosing the Activities
  • Monitoring Progress
• Appendix I: Sample Performance Review Form A
• Appendix II: Sample Performance Review Form B
• Appendix III: Sample Performance Review Form C
• Appendix IV: Sample Action Plan

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